Privacy Policy

Information We Collect

We may collect and process the following types of personal data:

- Contact Information: Name, email address, phone number, and postal address.

- Service Details: Information about the property or services you request.

- Log Data: Your IP address, browser type, pages visited, and time spent on our site (collected automatically).

- Cookies and Tracking Technologies: Used to improve functionality and track usage patterns.

How We Use Your Data

We use your personal data to:

- Provide surveying and related services.

- Communicate with you regarding quotes, appointments, and updates.

- Comply with legal obligations and professional standards.

- Improve our website and user experience.

Your data will not be shared with third parties except:

- Where required to fulfil our services (e.g., sharing details with property professionals).

- With your explicit consent.

- To comply with legal obligations.

Data Retention

We retain your personal data for up to 16 years following the completion of your instructions. This retention is required for regulatory, legal, and professional indemnity purposes.

Your Rights

Under UK data protection law, you have the following rights:

- Access: Request a copy of the personal data we hold about you.

- Correction: Request correction of inaccurate or incomplete data.

- Erasure: Request deletion of your data in certain circumstances.

- Objection: Object to processing for direct marketing or where processing is based on legitimate interests.

- Data Portability: Request transfer of your data to another organisation.

To exercise any of these rights, contact us using the details provided below.

Cookies and Analytics

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Service.

We also use Google Analytics and other third-party tools to monitor website usage. These tools collect data such as IP addresses and browsing behaviour. For more information on how Google processes this data, visit the Google Privacy Policy.

Marketing and Remarketing

We may use remarketing services, such as Google Ads or Facebook Ads, to show relevant content based on your previous interactions with our website. You can opt out of these ads through the settings provided by these platforms:

- Google Ads Settings: https://www.google.com/settings/ads

- Facebook Ad Preferences: https://www.facebook.com/help/568137493302217

Data Security

We take reasonable technical and organisational measures to safeguard your personal data. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

International Data Transfers

If you access our Service outside the UK, please note that your data will be processed in the UK. By using the Service, you consent to this transfer.

For disputes concerning international transfers, the courts of England and Wales shall have exclusive jurisdiction.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, privacy policies, or practices of these sites. We encourage you to read their privacy policies.

Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe your child has provided us with their data, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes may be communicated directly to you.

Contact Us

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:

Harding Chartered Surveyors
Email: enquiries@hardingsurveyors.co.uk
Phone: 020 7736 2383